IT Outsourcing Success: Revisiting the Measurement of a Multi-dimensional Construct: An Australian Perspective
نویسندگان
چکیده
This paper examines the applicability of three dimensions of IT outsourcing success (Strategic benefits, Economic benefits, Technological Benefits) which have been identified in existing literature, in the Australian context. While a number of studies have identified that IT outsourcing success is a multi-dimensional construct most of the studies have been based in the US and South Korea. Furthermore most of the previous studies have not reported on the multidimensionality of IT outsourcing success in their findings rather reporting of IT outsourcing success as a summated scale. We believe that evaluating and confirming the measurement of IT outsourcing success in Australian context adds to the body of knowledge. Our analysis identified two completing factor models and significant evidence of crossloading in the two factor and three factor models examined. The results of the analysis show that the three dimensions of IT outsourcing success maybe mixed measures and the technological benefits may actually be interpreted by respondents as a strategic benefit or an economic benefit depending on individual circumstances. However our results overall do provide stronger support for the three factor model when the factor selection was driven by priori theory. Our results also show the degree of unpredictability inherent when using inferential multivariate statistical techniques such as factor analysis. Therefore we believe our work provides a strong argument for testing and confirming measurement models such as IT outsourcing success in a variety of contexts over time to truly confirm the reliability and validity of IS models and theory.
منابع مشابه
Considering the Relative Importance of Outsourcing Relationship Quality
Outsourcing relationship quality (ORQ) has shown to be an important construct in previous research on outsourcing effectiveness. But, while there are various works that have conceptualized and operationalized ORQ as a rich and multi-dimensional construct, other studies which consider ORQ as (usually mediating) component of their theoretical models make hardly use of those works but often use le...
متن کاملRevisiting Quotes from Educational Perspective: An Inquiry into the Multifarious Applications of Grand Quotes in English Language Pedagogy
متن کامل
The Quality-of-Relationship Construct in IT Outsourcing
This paper reports on the conceptualization and measurement of an important managementcontrollable factor affecting the success of an information technology outsourcing (ITO) arrangement, namely Quality of Relationship (QoR). Attributes of the construct were identified from an analysis of the literature, and key attributes selected based on interviews with 29 managers in four pairs of client an...
متن کاملUnderstanding the Vendors' Needs: A Repertory Grid Study on Client-Vendor Relationship Quality in IT Outsourcing
The outsourcing of information technology (IT) to external vendors promises lower delivery cost while attaining higher delivery quality. Despite these positive prospects, many information technology outsourcing (ITO) projects still fail, often due to an unsuccessful client-vendor relationship. Most research to date has focused on investigating this relationship from the clients’ perspective, ev...
متن کاملInfluence of Relationship Quality on Is/it Outsourcing Success
Relationship has become important for the success of IS/IT outsourcing projects. Although some studies have explored the issues of IS/IT outsourcing relationship in the past, these studies are mostly limited to the client's perspective. We explore from the vendors' perspective the nature, role and influence of relationship quality on outsourcing success. Therefore the main purpose of this study...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
عنوان ژورنال:
دوره شماره
صفحات -
تاریخ انتشار 2005